This Service provides an optional add-on hardware replacement service for existing Cisco customers with active subscription licenses that include technical support services.
Where available, Cisco will provide Advance Replacement for eligible Hardware. The RMA Only option provides full unit replacement and optional onsite resources. This Service does not entitle You to receive any additional service delivery elements, which are delivered by the required TAC entitled subscription. The RMA Only Service option is only available for purchase where You have an existing subscription is in place.
Provides reliable support to resolve all your technical issues
Phone Support service included to resolve your problems
On-site support helps youlimit any downtime to the absolute minimum
Next Calendar Day - replacement service response time for better accommodation with maximum reliability
