Dell ProSupport Plus 5Y Coverage – 24x7 Expert Support, Automated PC Optimization, Accidental Damage Protection

Enhance your IT infrastructure with Dell ProSupport Plus, the ultimate support service designed for businesses seeking comprehensive protection and optimization. This premium offering ensures that you have round-the-clock access to expert support, enabling your team to focus on core tasks while minimizing downtime.

With Dell ProSupport Plus, you gain the advantage of customizable self-healing scripts that automatically detect and resolve potential issues before they disrupt productivity. Your devices benefit from proactive monitoring that streamlines operations and boosts overall performance. Enjoy peace of mind knowing that your employees are supported 24/7 by skilled in-region technicians who prioritize rapid response to any issues that arise.

The service includes robust protection against accidental damages resulting from drops, spills, or electrical surges, allowing businesses to save on repair costs and ensuring swift remedies when unforeseen accidents occur. Plus, the hard drive retention policy means that upon a device replacement, you can keep your old hard drive for security and compliance purposes, safeguarding critical data.

Centralize management of your IT operations through a single portal, where solution providers and end-customers can view device health, application performance, and security metrics. Dell ProSupport Plus empowers you to log tickets, dispatch parts, and take timely actions across your entire fleet, enhancing device management efficiency. By analyzing usage patterns, businesses can fine-tune their end-user device strategy, ultimately maximizing productivity and employee satisfaction.

• Automate and customize support to eliminate downtime effectively.
• Repairs for accidents caused by drops, spills, or electrical surges.
• Keep your hard drive after a replacement to ensure data security.
• Enable SupportAssist for customizable self-healing scripts, automated PC optimization, and enhanced issue detection.
• Gain prioritized, 24x7 access to non-scripted in-region ProSupport engineers for proactive issue resolution.

Availability and terms of Dell Services may vary based on region and product. For more information, please consult a Dell sales representative.