The Dell ProSupport Upgrade 5-Year Plan is designed to enhance your business operations by maximizing uptime and ensuring that you have access to expert support at all times. With 24x7 direct access to in-region engineers, you can resolve issues quickly and efficiently, minimizing disruptions to your workflow.
This plan is tailored for commercial businesses that rely on their PCs for productivity. Features include next business day onsite repairs and automated, proactive issue resolution. By utilizing telemetry-driven insights, Dell ProSupport helps reduce end-user downtime, allowing your IT team to focus on strategic projects that drive growth.
Businesses can easily monitor and manage the health of their devices through a single portal. You can view the application experience, security score, and take necessary actions across your entire fleet. ProSupport empowers you to analyze usage patterns, which helps in optimizing your device strategy to improve productivity and employee satisfaction.
With Dell ProSupport, you can expect:
Next business day onsite support following remote diagnosis.
24x7 direct access to in-region ProSupport engineers for immediate assistance.
Self-heal capabilities with proactive issue identification before they escalate.
SupportAssist for automated detection, resolution, and alerts for fleet management.
Comprehensive hardware and software support with insightful telemetry-driven analysis.
Availability and terms of Dell Services may vary by region and product. For specific details, please reach out to a Dell sales representative.
