Enhance your customer service capabilities with Cisco Unified CCX Express, a robust omnichannel solution designed to deliver an exceptional customer experience across multiple channels while optimizing operational costs. Tailored specifically for midmarket businesses and enterprise branch offices, this powerful system supports up to 400 agents, ensuring that your organization can manage customer interactions efficiently and effectively.
Cisco Unified CCX Express is engineered for seamless deployment and user-friendly operation, making it an ideal choice for businesses looking to improve their service offerings. With its advanced features, your customer service team will be equipped with the tools necessary to handle inbound and outbound interactions across traditional voice, email, web chat, and more, all within a single integrated platform.
Integrated self-service applications: Benefit from automatic call distribution (ACD), interactive voice response (IVR), and computer telephony integration (CTI), allowing your customers to access support quickly and efficiently.
Versatile functionality: Choose from three distinct packages - Standard, Enhanced, and Premium - tailoring the system's capabilities to fit your specific customer interaction management needs.
With Cisco Unified CCX, every contact reaches the right agent on the first try. Utilize sophisticated business rules to effectively manage customer interactions, enhancing satisfaction and reducing call handling times. The solution offers numerous agent desktop services and scales easily, making it perfect for growing businesses facing increasing demand.
Enjoy robust integration with Cisco Unified Communications Manager, as well as with Cisco Business Editions 6000 and 7000, ensuring you have a unified system that supports your operational goals. Elevate your customer experience strategy today with the reliable and efficient Cisco Unified CCX Express.
