Ruckus Networks offers flexible and comprehensive support offerings for our wired and wireless products. Customers can select different SLAs for hardware replacement, add-on services like onsite engineer support, testing-as-a-service, Designated Support Engineers and more.Our goal is to match our capabilities to your specific needs.
WatchDog Support is Ruckus' base level support offering. It provides customers with a strong foundation of support capabilities, including: 24x7 Technical Assistance, Access to software updates & major upgrades, more aggressive hardware replacement options and the ability to leverage the Ruckus Diagnostic Dashboard tool.
WatchDog End User Support: this offering is for customers who wish to engage Ruckus directly for their support needs.
Partner WatchDog Support: with this offering, support is provided by Ruckus-qualified partners who deliver frontline support to the customer. Ruckus provides backend support to the partner, but do not interact directly with customers.
Keeps your system optimally maintained with a predictable total cost of ownership
Features replacement service that helps you handle any mishaps
Sit back and relax, while the service provider offers quick and reliable solutions by fixing the issues at their location
Next Business Day - Replacement service response time for better accommodation with maximum reliability
1 Year service duration to ensure maximum efficiency and precise results
RUCKUS End User WatchDog Premium Support - Extended Service - 1 Year - Service
