Premier Support from Extreme Networks, is a proactive, high touch post sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs, provide analysis and recommendations while building strong customer relationships, all focused on keeping your network performing at optimum levels.
Extreme Networks AHR Services offerings provide technical support, update and/or upgrade support, and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, services offerings cover the replacement part for arrival within the response time specified for the service level purchased, subject to the conditions defined herein.
Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
Protects your investment and adds value with increased reliability
Parts Replacement service included to resolve your problems
Service depot offers fast, reliable and cost-effective response
Parts service characteristics for your convenience and ease of operation
4 Hour - Parts Repalcement service response time for better accommodation with maximum reliability
1 Year / 4 Incident service duration to ensure maximum dependability and accurate results
Extreme Networks ExtremeWorks Premier - Extended Service - 1 Year / 4 Incident - Service
