Cisco Unified CCX Advanced Quality Manager Media Only for Enhanced Customer Interaction Management

Cisco Unified CCX Advanced Quality Manager – Media Only: Elevate Your Customer Interaction Management

Cisco’s Unified Contact Center Express (Unified CCX) caters to midmarket and enterprise-level organizations by providing a sophisticated customer interaction management solution. Perfect for businesses with up to 400 agents, this solution is designed for ease of deployment and ease of use, ensuring a secure and highly available environment for customer interactions.

The Advanced Quality Manager – Media Only module stands out by delivering specialized media-focused quality management. This powerful tool enables your quality assurance (QA) teams to effectively monitor and improve each customer interaction within the Unified CCX environment. By integrating seamlessly into your existing deployment, this module enhances your quality assurance capabilities without adding operational complexity.

Why Choose Cisco? Cisco is a reputable name in the realm of contact center solutions. Continuous innovation and a robust ecosystem are at the core of their products. The Advanced Quality Manager allows for secure, virtual deployments with high availability, ensuring your contact center remains responsive and reliable.

• Advanced Quality Management: Enhance monitoring and improve customer interactions with the media-only version tailored for Cisco Unified CCX.
• Seamless Integration: Connects smoothly with your Unified CCX setup for centralized control and comprehensive reporting.
• Scalable Solution: Supports growth for up to 400 agents, making it ideal for various enterprise and midmarket settings.
• Secure Architecture: Features a secure, virtual-ready infrastructure with high-availability options to maintain business continuity.
• Intuitive Administration: Simplifies quality assurance workflows, making it easier to transform insights into actionable improvements.

Upgrade your Cisco Unified CCX environment with the Advanced Quality Manager – Media Only module today. This upgrade will empower your teams to excel in quality assurance, coaching, and enhance overall customer satisfaction while ensuring a dependable and scalable contact center solution.