Cisco SocialMiner v.11.0 - Proactive Social Media Monitoring & Customer Engagement Solution

Enhance your customer care strategy with Cisco SocialMiner v.11.0, the leading proactive social media monitoring and customer engagement solution. Designed for businesses seeking to improve their online presence, this platform allows you to connect with customers in real time on popular social networks like Twitter, Facebook, and various blogs.

Cisco SocialMiner empowers your team to listen to, track, and engage with customer conversations effortlessly. With its Media Only edition, you can monitor brand mentions, address inquiries promptly, and demonstrate your dedication to exceptional service.

Gain a competitive edge through:

• Proactive Engagement: Actively listen to customer conversations across multiple platforms and respond quickly to foster positive relationships.
• Real-Time Social Monitoring: Capture key mentions and sentiment analysis to address potential issues before they escalate.
• Efficient Queuing: Organize and prioritize inquiries in a streamlined workflow, allowing agents to focus on resolving problems swiftly.
• Brand-Safe Solution: Trust in Cisco’s robust reputation and enterprise-grade support to safeguard your brand’s integrity.
• Scalability: Adapt the solution as your team's social care requirements grow, making it the perfect long-term partner for all your customer engagement needs.

Choose Cisco SocialMiner v.11.0 - Media Only to fuel your social media strategy with reliable, scalable, and proactive customer care solutions. Elevate your brand’s online interactions and ensure that your customers feel valued, heard, and satisfied. Start engaging with your audience more effectively today!