Cisco SocialMiner V10.5 - Media-Focused Social Care Solution with Centralized Library and Secure Access

Cisco SocialMiner V10.5 is the latest solution for media-focused social care, tailored to enhance your customer engagement efforts. With its advanced capabilities, this platform ensures that your team can effectively manage multimedia inquiries in today's fast-paced digital environment.

Designed specifically for organizations operating in the Internet utility space, Cisco SocialMiner V10.5 stands out due to its seamless integration with a range of Cisco products. This allows for a unified experience that bolsters the efficiency of your customer support systems.

One of the standout features of Cisco SocialMiner V10.5 is its media-first workflow. This innovation enables your team to prioritize and manage multimedia inquiries with unparalleled speed and accuracy. Essential multimedia assets, such as images and videos, can be efficiently organized through its centralized media library, making it easier than ever to tag, reuse, and share content across various customer interactions.

Security is paramount, and with Cisco's enterprise-grade security measures, your operations will remain compliant and protected. The platform includes role-based access controls, ensuring that only authorized team members can handle sensitive information, thereby reinforcing your organization’s commitment to customer privacy and trust.

Whether you're a small team or a rapidly growing enterprise, Cisco SocialMiner V10.5 scales effortlessly to meet your expanding social engagement requirements. As customer interactions evolve to include more media-rich content, this software adapts accordingly, positioning your organization at the forefront of customer service excellence.

• Media-first workflow: Prioritize and route multimedia inquiries with speed and precision.
• Centralized media library: Tag, organize, and reuse images, videos, and other assets across conversations.
• Secure access and compliance: Enterprise-grade security with role-based controls.
• Seamless Cisco ecosystem: Integrates effortlessly with other Cisco solutions.
• Scalable capabilities: Adapts as your social engagement needs expand.

With Cisco SocialMiner V10.5, you can elevate your social care strategy and engage with customers using rich media content, all while ensuring reliability and security typical of the Cisco brand.