ExtremeWorks Managed Services MonitoringPLUS - Onsite offerings provides continuous remote network monitoring, technical support, Operational Software updates and upgrades, advanced parts replacement with on-site labor for Covered Products (as defined herein) according to particular levels of purchase. In addition customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues, saved configurations, an inventory database and standardized network reports.
Network and device events that are detected and collected via the remote monitoring process are systematically evaluated, correlated and presented to customer via a pre-prescribed alarm notification process in support of a customer initiated maintenance service request (Operational Software update or upgrade, onsite parts replacement, configuration setting, etc.)
Provides reliable support to resolve all your technical issues
Features email support service for dependable efficiency with peace of mind
On-site support helps youlimit any downtime to the absolute minimum
Parts service characteristics for better reliability and ensure maximum productivity
4 Hour - Advance Parts Replacement service response time for timely completion with increased dependability
1 Year service duration to ensure maximum efficiency and precise results
Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service
